RETURNS & REFUNDS

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You need to call or email Muttbags for return authorization number. 

Tel: 833 688-8224

Email: eric@muttbags.com

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eric@muttbags.com and send your item to: MuttBags, llc, 45 Sharry Dr. Scottsboro, Al 35769
Shipping 

Authorized Returns: You should mail your product to: MuttBags, llc, 45 Sharry Dr. Scottsboro, Al 35769
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like for MuttBags to email you a return shipping label, the cost of return shipping will be deducted from your refund. Please let us know at the time you are requesting return authorization. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds are issued within 7 days of receiving your returns to the original purchase vehicle.

TELEPHONE: 833 688-8224

EMAIL: sales@muttbags.com

Muttbags 

45 Sharry Dr

Scottsboro, Al 35769